When a truck goes down, we run the response.
24HR answers the call, finds the right provider, coordinates dealers and vendors, tracks every update, and keeps your team informed until the truck is moving again.
Most fleet teams lose time and money when:
- Drivers waiting while teams chase updates
- Dealer, vendor, and tow follow-up spread across too many people
- Loads at risk before anyone escalates
- SLA timers running without clear ownership
- After-hours calls handled by thin overnight coverage
- Invoices with unclear pricing or duplicate work
24HR takes ownership of:
- 24/7 call answering and triage
- Provider, dealer, and vendor coordination
- Load jeopardy and SLA escalation
- Status updates through job completion
- Cost control and clean service records
As Featured In
What 24HR Handles for Fleets
The operational work behind every breakdown: intake, dispatch, vendor follow-up, updates, records, and cost control.
Breakdown Coordination
We manage towing, jump starts, lockouts, tire events, fuel delivery, dealer routing, and provider follow-up from intake to completion.
24/7 Driver Intake
Drivers get a live path to help at any hour, while your customer service, dispatch, and operations teams stay informed.
Claims-Ready Job Records
Every event is documented with the details needed for claims, escalations, fleet reporting, and invoice review.
Provider Matching
We route each job to the right provider and keep dealer, vendor, SLA, and load-risk updates moving.
Maintenance Coordination
We help coordinate scheduled service so small issues are handled before they become roadside emergencies.
After-Hours Coverage
Night and weekend calls stay covered, escalated, and tracked without overloading your internal team.
Less Confusion During Every Breakdown
24HR gives every breakdown a clear owner, clean information, and a trackable path from first call to completion.
Right Account, Right Asset
Accurate intake from the start
We confirm the fleet, vehicle, policy, and service context before dispatch so the job starts clean and avoids avoidable delays.
Driver Updates
Fewer calls back to dispatch
Drivers get clear next steps and status updates while dispatch, customer service, and operations stay aligned behind the scenes.
One Job Thread
No more scattered updates
Ticket notes, SMS alerts, provider updates, dealer follow-up, and escalation history stay attached to the same service event.
Know What Each Breakdown Should Cost. Catch Surprises Early.
24HR helps fleets compare provider work against approved rates, vehicle class, location, and service type before small billing issues become expensive patterns.
Approved Pricing
Keep contract rates, pricing sheets, and service agreements tied to the job workflow.
Vehicle Classification
Apply the right pricing rules by light-duty, medium-duty, and heavy-duty vehicle class.
Regional Rules
Use state and region rules to flag pricing that falls outside approved coverage.
Invoice Review
Catch mismatched service types, pricing issues, and duplicate charges before they spread.
"Every roadside event should have a clear provider, clear status, and clear cost."
Fits the Way Your Fleet Already Runs
24HR can support your dispatch, telematics, safety, ERP, and customer-service workflows.
Connect Existing Tools
Feed breakdown status, job records, and service updates into the systems your fleet already uses.
Operational Visibility
Track active incidents, service progress, driver status, and escalation risk from one view.
Rules That Match Your Operation
Configure load jeopardy workflows, escalation rules, SLAs, overnight coverage, and custom account logic.
Keep your systems. Add the breakdown coordination layer your team is missing.
Built for Real Breakdowns, Not Just Call Deflection
Simple issues move fast. Complex repairs, stuck providers, and high-risk loads get human attention.
Always-On Intake
Capture the issue, location, vehicle, urgency, and service need at any hour.
- ✓24/7 call answering
- ✓Structured breakdown intake
- ✓Status capture and routing
Human Escalation
Experienced operators step in when a job needs judgment, urgency, or extra coordination.
- ✓Provider and dealer follow-up
- ✓Load jeopardy escalation
- ✓Completion and record review
Result: Faster response, fewer dropped handoffs, and clearer costs.
The Problem We Solve for Fleet Teams
Breakdowns create cost, confusion, and customer-service pressure. 24HR gives each event a clear owner, clear updates, and a clean record.
Compare service work against approved rates, vehicle class, location, and job records.
Drivers have a path to help at night, on weekends, and during peak call volume.
Escalations, load risk, and service timers are tracked instead of buried in handoffs.
Provider updates, dealer notes, status history, and billing context stay attached to the event.
Need Someone to Own the Next Breakdown?
Talk with 24HR about your breakdown flow, overnight gaps, provider follow-up, and cost-control needs.